1 hour ticket response
Timely support is our most essential task and that is why we’ve got a team of professional tech support engineers who will be happy to offer a prompt solution to any question that you might have. Simply post your tech support ticket from the Website Control Panel and we’ll respond back to you within one hour at the latest. Actually, we work hard and aim for a twenty–minute technical support ticket response time.
A Top–Quality Client Care Service
Each member of our customer service staff has lots of years of experience in the Linux cloud packages market and most of them have worked for us for at least 5 years. They all are ready to answer all your inquiries in the most efficient manner possible.
An Intuitive Help Center Section
Included in the Website Control Panel is an easy–to–navigate Help Center, which includes different information sources. You can browse through a regularly updated knowledgebase featuring web hosting account administration articles and site administration articles, watch our instructional video tutorials or take a glimpse at the F.A.Q. section.