Customer Support Channels
A One–Hour Ticket Response Guarantee
We offer a one–hour response time warranty for every ticket or email that you send to our support team. We will rapidly respond to all the typical enquiries and forward the matter to our server administrators if further assistance is needed. If you order the Admin Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you upfront.
An Outstanding Help Desk Support Service
Our tech support staff will be available to you 24/7/365 if you require help with our Website Control Panel or with any of the apps that we pre–install for you on the dedicated web hosting server. Furthermore if you require assistance with the ordinary admin tasks on your server, you can take a glance at the Admin Services package, that includes backup hard disk storage space, OS updates every week, installation and troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is equipped with our free–of–charge Website Control Panel, which boasts a circumstantial knowledgebase plus a set of educational video tutorials. Whenever you require help working with the Website Control Panel, just click on the Videos or Help buttons located in the top right corner.