What does ?phone support? mean in the realm of Internet hosting?
You will find a lot of cloud hosting suppliers on the market, but the majority of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company by phone. The type of support that you can receive through this particular way of communication varies based on the service provider - several of them provide you with dedicated telephone support, various others offer common and customer support only as some matters are more time-consuming and it is a lot less difficult to be resolved via a support ticket, especially if the issue has to be escalated. Still, it is good to find that you can get in touch with your hosting provider as there are a lot of small issues which can be managed without difficulty and timely through a phone call, not mentioning that you can get additional info about the services before you become a client.
Phone Support in Cloud Hosting
All our cloud hosting
packages feature telephone support 14 hrs per day even on public holidays, so that if you do not have an account yet, you will be able to call and find out more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you'll be able to call the number that is closer to you. In case you're an existing customer, we can help you in a timely manner with any kind of general and billing issues and with a number of tech issues to save you time and efforts - we acknowledge the fact that often it is much easier talk to a live person to get things done right away. Of course, some situations cannot be resolved on the telephone, so if this is the case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server
packages that we supply feature real-time phone support for 14 hours daily. If you wonder which plan is appropriate for your websites, you'd like to learn more about the package's specifications or you'd like to have any other type of information about our services, you'll be able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will assist you. In case you currently have an account, you will be able to contact us about sales and general matters, although we're usually able to assist with numerous tech issues as well. For strictly technical troubles you'll have to take advantage of our built-in ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option in case the issue can take more time to be resolved or it has to be escalated to our system administrators.