If you’re a site owner, a problem may always show up and it does not necessarily have to be associated with the web hosting service itself. For instance, something may go wrong when you bring a web app up to date or some important content may be edited or erased by mistake. Whatever the nature of the problem is, you will have to contact the client care staff and request them to restore a backup or to help you fix the problem that you are encountering. How fast they’ll do it will predetermine the interval of time that your sites will be unavailable. For certain sites such as community websites or e-shops, a continuous downtime too often means losing clients and cash. For this reason, it’s of prime importance that you use the services of a company that provides not only a good support service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from our company, you can just forget about waiting for hours and hours, or even all day, to get a reply to a support ticket or an email. No matter when you contact us, we will help you out within sixty minutes max with any technical and sales questions that you might have. As a matter of fact, our actual reply time hardly ever exceeds 20-30 minutes. As we are at your service 365 days a year, you’ll always obtain help in a well-timed manner and we realize how critical that is in the electronic age. Soon after you contact us, we’ll answer your questions. In case you run into any technical obstacle, we’ll solve it instead of you, or we will give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from our company, you can take advantage of our amazingly fast support services. You’ll receive an answer to any ticket opened from the hosting Control Panel or e-mail sent to our technical and customer support team in less than an hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes substantially less time to investigate and fix a problem. We will provide you with more information if the solution involves something that needs to be done on your end. If you touch base with us during national holidays or weekends, the response time will be precisely the same and since our support staff is on duty 24x7, you will get immediate assistance for any technical, general or billing issue regardless of the hour.