When your hosting company provides live chat support, you are able to talk to a representative in real-time and find out helpful information or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with world wide web access, so you will not pay any rates if you're in a different country or state. Furthermore, it is a lot easier to copy and paste information like domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party over the phone. The live chat is also a much quicker solution to contact the website hosting supplier's support team as compared to using a ticketing system. Last, but not least, when some issue requires more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, which means that you won't lose time - something that's not possible in case you're on the telephone.
