When your hosting company provides live chat support, you are able to talk to a representative in real-time and find out helpful information or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with world wide web access, so you will not pay any rates if you're in a different country or state. Furthermore, it is a lot easier to copy and paste information like domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party over the phone. The live chat is also a much quicker solution to contact the website hosting supplier's support team as compared to using a ticketing system. Last, but not least, when some issue requires more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, which means that you won't lose time - something that's not possible in case you're on the telephone.
Live Chat Support in Cloud Hosting
As we believe that various situations are quickly resolved if you talk with a live person, we provide a live chat service for all of our prospective and active clients. The chat is online every day and our customer support representatives can assist you with a wide range of questions and situations. In case you are not our client yet, you're able to find out more about our cloud hosting packages and the hosting environment in general so that you can be certain that your web sites will function properly on our servers. In case you already have an account and you've got some questions or you have any issues with some of our services, you can get in touch with us through our live chat and we will provide the needed details or help you troubleshoot the issue. You'll have to open a trouble ticket for some troubles that require more time or the help of a system administrator, still for numerous standard issues you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is accessible to all of our prospective and current customers. If you're searching for a new web hosting account, you'll be able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated packages so that you can select the optimal plan for your web sites. In the event that you already have an account with us, we can assist you in a timely manner with billing, general and 1st level technicalissues. Even though sometimes you'll have to open a ticket since there're issues that can't be resolved through a live chat, we can assist you with various basic jobs, such as setting up an e-mail account in an e-mail client or redirecting one domain to another one. As a result, you will enjoy prompt support and you will save a lot of time.