A ticketing system is the most popular medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to deal with a problem that requires a certain period of time to examine or that needs to be escalated to an admin. Thus, all responses provided by either party will be stored in the exact same place in the event that somebody else needs to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will have to log in and out of at least two accounts in order to complete a specific procedure or to get in touch with the company’s client care team. If you wish to administer a handful of domain names and each one of them is hosted in its very own account, you will need to use even more accounts at the same time. On top of that, it can take a significant amount of time for the hosting provider to respond to your ticket request.
