A ticketing system is the most popular medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to deal with a problem that requires a certain period of time to examine or that needs to be escalated to an admin. Thus, all responses provided by either party will be stored in the exact same place in the event that somebody else needs to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will have to log in and out of at least two accounts in order to complete a specific procedure or to get in touch with the company’s client care team. If you wish to administer a handful of domain names and each one of them is hosted in its very own account, you will need to use even more accounts at the same time. On top of that, it can take a significant amount of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages include an integrated ticketing system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in the exact same location – invoices, web files, emails, support tickets, etc., avoiding the need to log in and out of different systems. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with a few mouse clicks without having to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you fix any specific issue before you actually open a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you would like to get in touch with our client care staff members, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different client support platform like you will need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without any hassles and to browse through older tickets using a clever search box. You will also be able to take a look at the relevant knowledge base articles that our system will present you with based on the problem category that you choose for your new ticket. You can perform all the above-mentioned things without logging out of your Control Panel at any time, which means that if you encounter any problem or have a query, you can touch base with our support engineers and solve the specific issue in no more than 60 minutes using one support platform.