The support that you'll get from your cloud hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an active account. Prompt and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine hosting supplier not from some reseller. If you get a hosting account via a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a day or two to get a reply to your question, so your sites may remain offline for a long time. In comparison, a company which provides various ways of communication and has a support staff that is available at any time can assist you right away and help you decrease or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud hosting services include 24/7 technical support plus various options for contact. In case you don't have an account yet, you can give us a call or use our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. Unlike the majority of providers out there today, we answer to all the tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All your websites will be available all the time and so will we. With many different communication options, you are able to pick the best method to contact us and learn more about our services in case you do not have an account yet, or get support if you are already our customer. You can give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have a one-hour reply time warranty, even though it hardly ever takes over 20 minutes to receive assistance whatever the complexity of the problem. With our customer and technical support services, we'll be there for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Hosting
In case you acquire a virtual private server from our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are an active customer and you need help with a technical issue which requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you a response within the hour. The reply time is guaranteed 24/7, which includes holidays and weekends, however for most issues it takes less than 30 mins to receive support. Our support service covers your VPS and all of the pre-installed software it includes, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server from us, you will be able to contact us at any time using several channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will support you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any common questions or you'd like to know more about our website hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. If you'd like to have help with third-party software that you are unable to set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.